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If you are trying to retrieve your username or password, please give us the email address and full name you used when you made the purchase.

If your problem involves an error message, please write exactly what the error message says.

The more information you can give us, the quicker it will be to resolve your issue.

If your question is not answered in the links above and you are contacting us with an Technical Issue with any of our games, please read the following so we can make sure we solve your problem as quickly as possible. We will be able to tell you more about why your purchase isn’t going through and might even be able to process your order manually to bypass the error. If you are having an issue with BILLING, where your credit card keeps getting denied or there is an error every time you try to make a purchase, please contact us with the details of the error and any messages you may be receiving. You can do this by changing the last three letter of the download link from “zip” to “exe” If it keeps not working, you can try to download the. There are many free versions of these online and they will help to make sure you download is not corrupt. This issue could also have to do with your internet connection (corrupt files just means that you didn’t get a full copy of the download), and those can often be solved by using a download manager. Make sure the download completes and then try re-installing it again. Deleting the previous download first is a very important step. To fix this issue, you will need to DELETE the previously downloaded file and then re-download the same file using the link in the email or from your Member Page. If you are contacting us about a problem with your Serial Number, make sure to include it in your message to us.Īny issues with the DOWNLOAD most likely results from an incomplete download.

Below are direct links to the different FAQ pages we have. Before contacting us, make sure you have looked at the Frequently Asked Questions sections and made sure your problem is not already answered there.